July 23, 2024


Step Into The Technology

How to pick the right mental health solution for your organisation

6 min read

In the very last two many years, hunting following the psychological wellbeing of staff members went from the ‘to do’ record to the boardroom agenda.  With a promptly switching danger and regulatory landscape for organisations, and growing staff anticipations, there is a need to have for a holistic watch and tactic to safety, psychological health and fitness and wellbeing.

COVID-19 strike the wellbeing process and broader economic climate tough. Suddenly, men and women identified on their own in a new planet, working under rigid basic safety steps or at home, remotely. Groups could no lengthier meet in particular person, young ones were being becoming home-schooled, work were being threatened or missing and lockdowns seemed hardly ever ending. Even as restrictions eased, a hard financial marketplace and sequence of remarkable environment occasions held tension ranges high. 

Digital rushed to fill the need. With a proliferating current market of mental overall health solutions globally, businesses are on the lookout for assistance on the appropriate assist for their organisations. 

The psychological health truth

Addressing the degree of treatment for the psychological wellbeing of the country was by now on the cards ahead of the COVID-19 pandemic. The Efficiency Commission’s Inquiry into Mental Health and fitness located that 2.8 million doing the job Australians had psychological diseases that led to them getting time off to keep their wellbeing.1 With estimates that place of work absenteeism owing to mental health and fitness was costing the economic system AU$10 billion, and presenteeism adding an extra AU$7 billion, the part business enterprise plays in retaining the psychological health and fitness and wellbeing of the workforce was commencing to be unpicked.

As COVID-19 hit, technology grew to become even extra integral to worklife and the worry of infinite video clip conferences and isolation began to acquire its toll. More and more, individuals turned to digital psychological overall health remedies – this sort of as Headspace, Tranquil, Innowell, as very well as broader, holistic wellbeing remedies like Sonder  – to assist them cope.

The great information is that from meditation to cognitive-primarily based treatment methods and serious-time disaster intervention, there is no scarcity of enable readily available. According to the IQVIA Institute for Human Details Science, more than 90,000 new electronic health and fitness apps arrived on to the industry in 2020 – all around 20,000 resolved mental health.2,3,4

Psychological health methods for the office

“Mental health and fitness is one of the most important societal concerns of our time and businesses have an obligation to aid the wellbeing and protection of their employees,” states Kristin Stubbins, Chair of the Board of psychological health and fitness solution, Innowell, and Assurance Controlling Partner at PwC. 

Like Stubbins at PwC, a lot of businesses are recognising the will need to market and present mental well being and wellbeing methods for their team.5 PwC Australia’s What personnel want report discovered that wellbeing is the 2nd-most valued assist furnished by businesses at 22 percent, next only, and then only a little at 25 %, to remuneration and reward. Thirty-7 percent of workers take into consideration their employer their most important resource of mental well being guidance – a acquiring that emphasises the obligation of treatment organisations have to supply the most ideal and comprehensive wellbeing presenting they can.6

Christopher Marr, CCO of office wellbeing answer, Sonder, also factors out that taking treatment of personnel has unpredicted rewards on major of currently being the proper point to do. “Employers have recognised that supporting the wellbeing and basic safety of their personnel is not only anticipated, but tends to make excellent business enterprise sense. Combining technology with human (clinical) support can supply 10 to 15 occasions larger engagement levels, and generate significant enhancements in employee productiveness, absenteeism, and retention.”

There are pros and drawbacks to electronic health applications and platforms. Who is generating a alternative (and why) matters in an unregulated current market. “It’s crucial to make certain alternatives are truly analysis-validated tools with personalised insights to link people to the assistance they need, when they have to have it,” stresses Stubbins.

When used in just a increased wellbeing ecosystem (which include society, social connection, inclusion, overall flexibility and so on) electronic options can fill an crucial section of the mental wellbeing puzzle.7

Adopting a profitable guidance service

Of class it is one detail to have a mental overall health assist service in the place of work and yet another to get folks to use it. A report by PwC Australia and Sonder, Rethinking place of work psychological well being and wellbeing, examined the barriers to place of work adoption of psychological wellbeing and wellbeing initiatives.8

Culturally, psychological well being is generally not developed into workplaces. If it is not dealt with overtly there is increased opportunity for stigma and discrimination for all those in search of guidance. Also, when psychological health and fitness dialogue is silent from individuals at the best it is probable that staff will be unaware of guidance solutions out there to them. 

The mistaken methods can be just as hazardous. Programs that emphasis only on disaster help and not prevention, companies that have to have scheduled confront-to-confront or voice periods during work hours (as opposed to immediate 24/7 help), those people that really don’t let for new hybrid models of operate, or have an absence of multilayered specialist products and services for further issues, can all render programs also complicated, or far too simplistic, to support.*  

Conversely, providing far too a lot of selections can cause confusion and a absence of uptake.

How to opt for a digital health option

Choosing on the right digital health and fitness and wellbeing resolution therefore calls for consideration of a selection of aspects. Different applications and platforms will be a lot more appropriate than other people dependent on how they suit into and enhance your present wellbeing ecosystem. 

A handful of issues to think about: 


  • Variety of assistance – From mindfulness, meditation and breathing workout routines, calming songs, rest support, to cognitive behavioural therapy (CBT) and chat remedy, there are a lot of various styles of guidance accessible. What would make the most difference to your personnel? 


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  • Aim – Some mental wellbeing applications are made particularly for organisations, others have paid corporate written content or discounts on premium products and services. Will you have entry to aggregated analytics to gauge usefulness or detect parts of need to have? Will they be nameless? Are there additional service fees for your personnel?


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  • Accessibility – Does the support have actually digital options for usefulness, these as instantaneous chat or text messaging. Are there other ways  to connect? Do they supply experience-to-experience or telephone guidance for extra complicated psychological wellbeing requirements? Is the support readily available 24/7 or only for the duration of work several hours or in the workplace?


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  • Health care accreditation – Is the assistance affiliated/run by GPs or psychologists? Is it accredited by a physique these as the Australian Council on Healthcare Requirements (ACHS) and does it fulfill electronic psychological wellbeing benchmarks?9 Does it have obtain to additional networks if required by a user? Are the tools and therapies backed by proof-dependent science?


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  • Return on financial investment – Investigation shows that for each and every greenback invested on workplace mental well being, organisations can assume a return of concerning AU$1 and AU$4. Metrics to assess ROI could involve dropped productivity hrs because of to psychological health concerns, ongoing engagement with the app, the optimistic affect it has on a reduction in indicators and how long the intervention will continue on to influence the personnel.10


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  • Other questions to request– What else does the support do? For instance, does it offer general health-related aid or security/unexpected emergency information and facts? How numerous workouts/posts are on present? How repetitive are they? Is the enterprise providing the application effectively set up? Have you consulted your employees on what they need to have and want?


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Working on wellbeing

There are many explanations organisations really should think about giving mental overall health guidance to their people today. Where by it issues the bottom line there is of program powerful evidence as to how much healthier personnel are a lot more effective. To be an employer of selection and draw in the greatest expertise, psychological health and fitness choices should be element of the employee experience presenting – but at the finish of the working day, a mental well being alternative should really be viewed as mainly because you are only as good as your people, and in a earth of uncertainty, your folks deserve your help.

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