Task TITLE: Services Desk Specialist
Personnel Bargaining Device
Section: Innovation & Technological know-how Services (ITS)
Posture Standing: Just one Year Momentary Contract, (35 hrs/week), OSSTF
Site: Sault Ste. Marie
SUPERVISION Gained: Aid Desk & Coaching Supervisor
SUPERVISION EXERCISED: Might supervise some students
Main Functions:
The key perform of the Service Desk Professional is to offer technical help and guidance connected to personal computer devices, hardware, or application. This person will also respond to queries, run diagnostic packages, isolate difficulties, and identify and potentially employ remedies. This individual procedures order orders and is accountable for purchasing products and companies as requested by the IT Staff as effectively as keeping the inventory of the products and expert services. This human being will aid in imaging computer system units for changeover to operations. This human being will also be liable for assisting all consumers with their thoughts about any of our supported application and computing platforms to the finest of his/her means. Other obligations contain setting up/configuring software program/components and aiding in offering education.
A- Services Desk (50%)
B- Inventory Regulate (10%)
C- Buying (10%)
D- Imaging (10%)
E- Training (5%)
F- Administrative (5%)
G- Other Obligations (10%)
Obligations:
A- Services Desk (50%)
– Provide stage I and II hardware, software program, and purposes aid for the following:
* School and personnel personal computers and printers
* Pupil pc labs and printers
* Classroom desktops and audio/visual equipment
* Exterior purchasers as required
– Troubleshoot reported issues, document incidents, doc resolutions or escalate as essential
– Investigation issues employing a assortment of means get the job done with senior personnel and other consultants
– Make use of the ITS operate order method to monitor assistance phone calls
– Guarantee the needs of interior clientele are fulfilled and be certain a well timed response
– Make and preserve faculty, personnel, and pupil accounts
– Create faculty, staff, and university student ID cards making use of the campus access manage technique
– Assign entry degrees to ID playing cards, offer card and party heritage studies
– Oversee the sale of Assistance Desk goods and companies, these kinds of as print quota, laptop equipment, and telephone cards
– Support senior ITS workers with implementation and assistance of software package deals as demanded
– Setup new pc techniques by the set up and configuration of operating techniques and other application apps, and guaranteeing correct connectivity to the campus network, right person entry, and to perform with the person to accomplish acceptance screening Preserve audio visual and media devices these kinds of as projectors, sound programs,
doc cameras, and online video convention devices
– Conduct running technique and software package application updates, and look into and employ application fixes as necessary
– Supply schooling to Services Desk assistants
– Prioritize, assign, and coordinate responsibilities to Company Desk assistants
– Supply assistance for Mastering Management Units (LMS)
– Provide guidance for streaming consumers
– Provide aid for virtual private network (VPN) connections and concerns
– Provide guidance for distant desktop (RDP) connections and challenges
B- Stock Control (10%)
– Function with the Methods and Community Administrator to enhance inventory management methods
– Examine the degrees of provides and supplies to figure out shortages.
– Document day-to-day deliveries and shipments to update stock
– Prepare stories on stock functions, devices stages, and changes for the Techniques and Community Administrator
– Assess new stock to assure it is all set for cargo
– Conduct day-to-day assessment to forecast likely stock problems
– Purchase new supplies to stay clear of inefficiencies or too much surplus
– Evaluate distinctive suppliers to acquire the very best value-efficient promotions
– Endorse an inventory of areas for unexpected emergency repairs
Support in procurement of belongings
C- Acquiring (10%)
– System getting requests from IT Group
– Exploring and comparing suppliers, goods, and products and services.
– Choosing the most suitable suppliers in terms of dependability, product or service high-quality, and price-performance.
– Checking inventory amounts and figuring out buy needs.
– Requesting expense proposals and negotiating contracts and price ranges.
– Planning and processing acquire orders.
– Retaining records of all transactions, obtain orders, receipts, and payments.
– Scheduling and verifying acquire deliveries.
– Building and maintaining constructive, lengthy-phrase provider relations.
D- Imaging (10%)
– In coordination with the Systems and Community Administrator, order technological innovation dependent on user requirements
– Put together methods for imaging these as but not restricted to upgrades, repairs, cleansing
– Assure right method builds
– Setup grasp illustrations or photos and software deals
– Deploy programs
– Audit images for connectivity, integrity and features
– Function with Methods and Community Administrator to schedule frequent image updates
– Document procedures and update to grasp pictures and software offers
E- Teaching (5%)
– Guidance college, staff members, and college students in their use of campus computing resources by delivering easy and productive documentation this sort of as manuals and operational strategies
– Support in the coordination of teaching periods for team and school based on desires and talent stage
F- Administration (5%)
– Sustain and doc solutions as identified by the IT Team for root results in for IT challenges
– Sustain the understanding base in the company desk administration process
– Perform every day program monitoring of the service desk administration method
– Sustain and critique equipment general performance records in order to establish the need for maintenance or replacement and endorse adjustments to the Company Shipping Manager
– Monitor and report on operate orders issued from provider desk process to the Support Shipping Supervisor
– Take part in departmental conferences to make certain the influence of ITS initiatives are recognized and prepared for
– Review and update processes, methods, and retain suitable documentation on an ongoing foundation
– Participate with the ITS crew in determining new components route and updates to typical computer illustrations or photos
G- Other Obligations (10%)
– Liaise and preserve beneficial interactions with interior groups and external companions
– Depict the IT section on proper internal and exterior committees
– Exploration trends in engineering in order to establish the campus of the future, as nicely as integrate greatest procedures and criteria
– Aid in the growth and implementation of departmental guidelines, procedures, and operational programs
– Do the job with the Provider Desk team in supporting regions of accountability and monitoring resolutions
– Offer essential help on common consumer problems with the community, printing, electronic mail, and audio-visual tools when desired
– Style and design and give conclusion-user coaching sessions and workshops
Doing the job Ailments:
Actual physical Hard work Necessary
Reasonable: Perform pursuits have to have reasonable periods of bodily effort and hard work, demanding a selection of muscle mass actions with repeated prerequisites for speed and coordination.
Bodily Natural environment:
Negligible: Small publicity to uncomfortable/disagreeable circumstances.
Sensory Consideration
Sizeable: Perform involves a regular want to concentrate on a wide variety of sensory inputs for a prolonged period necessitating diligence and consideration (restoring devices).
Psychological Anxiety
Substantial: Function actions are performed in an surroundings with repeated publicity to psychological pressures problems exactly where psychological worry may possibly be noticeable.
Least Skills:
– College degree in Data Technologies or Pc Science or equal with a minimum of 2 many years applicable working experience
– Amount II Hardware/Application Certification (i.e. CompTIA Network+)
– Excellent awareness and expertise with Microsoft Windows, Business, and G Suite
– In-depth understanding of a broad vary of info technologies like, but not confined to: software programs, laptop networks, working methods, and the installation, configuration, and maintenance of laptop units
– Excellent planning, analytical, and problem-solving expertise
– An eagerness to master as new thoughts and conditions come up, and to remain up-to-day with latest information, procedure information and facts, difficulties, alterations and updates relevant to our person local community
– Means to adapt to new systems and use them to improve current infrastructure
– Potential to operate in a dynamic self-empowered surroundings and take part concurrently on several responsibilities
– Extraordinary interpersonal skills with a tested means to create and preserve beneficial relationships
– Fantastic communication skills significantly the means to make formal presentations, read through and interpret specialised technical documentation
– Potential to work in a workforce atmosphere
– Means to operate independently
– Comprehension of and means to uphold rigid private laws as for each college coverage
– Exceptional administrative and organizational capabilities with the shown capacity to take initiative and prioritize perform in a substantial volume office
– Skill to multitask and get the job done below strain in a dynamic setting
– Be capable to work effectively with individuals owning various backgrounds, models and capabilities
– Impressive trouble-solver
– This situation necessitates the physical endurance to execute these obligations on a normal basis
– Determination to and understanding of Algoma University’s unique mission and the 7 grandfather teachings
– Vulnerable Police sector check is needed
Please post a resume and go over letter (merged PDF) to [email protected] no afterwards than 4:00 p.m. on Friday, June 3, 2022.
Algoma University is strongly committed to fostering diversity and inclusivity in just our group and is an equivalent option employer. The university invitations and encourages purposes from all skilled people today who would add to the even further diversification of our Institution, together with equity-deserving teams that are traditionally underrepresented in employment (Indigenous peoples, racialized persons, females, people with disabilities, and 2SLGBTQQIPA+ persons).
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, on request, lodging will be supplied by Algoma University in the course of the recruitment, choice, and/or evaluation course of action to candidates with disabilities.
You should be aware that the effective prospect will be essential to supply a Police Vulnerable Sector Verify as a issue of employment.
This placement is open up to all capable applicants, though choice will be given to Canadian citizens and permanent residents of Canada.
